Last Updated: May 2026
Shop Sathi and Shop Sathi Admin users may request deletion of their account and personal information at any time.
To request account deletion, please send an email from your registered account email address to:
Please include the following information in your email:
After verification of your request, we will delete or anonymize personal information associated with your account where legally permitted.
Certain records may be retained for legal, accounting, security, fraud prevention, taxation, or dispute resolution purposes.
| Data Type | Retention Period |
|---|---|
| Orders | Up to 6 Years |
| Invoices & Notes | Up to 6 Years |
| Purchase Records | Up to 6 Years |
| Customer Transaction Records | Up to 6 Years |
| Chat Messages | Up to 6 Months |
| GST Reports | Up to 1 Year |
After the applicable retention period expires, such data may be permanently deleted from our systems.
Account deletion requests are generally processed within 7 to 30 business days after successful verification of account ownership.
Account deletion is generally permanent and cannot be reversed.
Once your account has been deleted, you may lose access to your account history, saved information, and premium features.
If you have any questions regarding account deletion or data retention, please contact: